Support Policy

At Nagla Enterprise, we are committed to providing timely and helpful customer support for all your queries, orders, and post-purchase concerns. Our support policy outlines how you can get assistance and what to expect from our service team.

Support Hours

• Monday to Saturday: 10:00 AM to 6:00 PM IST
• Sunday and Public Holidays: Closed

Support Channels

• Email Support: You can email us at store@myltp.co.in. We typically respond within 24 hours.
• Phone Support: Call us at [9455269039] during business hours.
• Contact Form: Use the contact form on our website to submit your inquiries.

Supported Issues

• Order inquiries (status, tracking, delay, etc.)
• Product queries before or after purchase
• Return/replacement and refund requests
• Website technical issues
• Payment or transaction problems

Unsupported Issues

• Third-party product compatibility (unless listed)
• Modifications or usage issues outside our product scope
• Requests outside of support hours

We aim to resolve most issues within 1–3 business days depending on complexity.

If you feel your query is unresolved, you may escalate it by replying to the support email with "URGENT" in the subject line.

Thank you for shopping with Nagla Enterprise. We value your trust!